Shipping & Delivery
At Boneshia, we are committed to getting your order as quickly as possible. Typically, orders are delivered within 3-8 working days, and we will inform you about your order status via email and SMS. However, you may experience a slight delay in some orders due to the current situation.
If your product does not arrive within the expected time frame, please contact us at info@boneshia.com, and we will be happy to assist you. We apologize for any inconvenience and appreciate your understanding as we work to get your order as soon as possible.
Shipment:
At Boneshia, we are committed to getting your order as quickly as possible. That's why we have warehouses in the USA, UK, Canada, Australia and Europe so that we can choose the fastest shipping route to deliver your products. We use reliable carriers such as UPS, USPS, DHL and FedEx to ship out our products, and we will provide you with tracking details once your order has been sent out.
Orders are typically delivered within 3-8 working days, and we will inform you about your order status via email and SMS. If you have any questions about the delivery of your order, please don't hesitate to contact us at info@boneshia.com.
Thank you for choosing Boneshia for all of your shopping needs!
Tracking Details:
Once your product has been shipped, you will receive tracking details via email and SMS. This will allow you to track the progress of your shipment and stay updated on when to expect delivery. You can also check the shipping status of your order on our tracking page.
Our tracking page is easy to use and provides real-time updates on the status of your shipment. Enter your tracking number and click "Track Package" to see your order's current location and estimated delivery date. If you have any issues tracking your order, don't hesitate to reach us at info@boneshia.com.
We understand that you are eager to receive your order, so we strive to get your products to you as quickly as possible. Orders are typically delivered within 3-8 working days, depending on your location and the shipping carrier used. We will keep you informed about the status of your order via email and SMS so that you can stay up-to-date on the progress of your shipment.
Receiving Your Order:
We understand that you may not always be available to receive your order when it arrives. In these cases, it is important to arrange for someone else to pick up the package and sign it on your behalf. You can also contact the courier service to reschedule the shipment for a more convenient time.
If you are not available to receive your order and it is returned to us, we will contact you to discuss the next steps. Please note that additional shipping fees may apply if you want us to resend the package.
We recommend providing a shipping address where someone can receive the package during normal business hours. This will help ensure that your order is delivered smoothly and on time.
In Case of Damage or Defect:
At Boneshia, we make every effort to provide you with high-quality, flawless products. However, we understand that accidents can happen, and on rare occasions, an item may be damaged during the shipment process. If you receive a damaged or defective product, we are here to help.
Please follow our easy return and exchange policy to initiate the exchange process. Contact us at info@boneshia.com and let us know about the issue. We will work with you to find a solution and ensure you are satisfied with your purchase.
We apologize for any inconvenience caused by a damaged or defective product, and we appreciate your understanding as we resolve the issue. Thank you for choosing Boneshia for all of your shopping needs.
Frequently Asked Question
Welcome to Boneshia's shipment policy FAQs! Here, you will find answers to some of the most commonly asked questions about shipping and delivering orders from Boneshia. We understand that you may have questions about when to expect your order, how to track its progress, and what to do in the event of a damaged or defective product. We are here to help and have provided answers to these questions and more below. If you have any additional questions, please don't hesitate to contact us at info@boneshia.com.
How long does it take for my order to be shipped?
Orders are typically shipped within 1-2 business days, depending on the availability of the products and the warehouse location.
How will I know when my order has been shipped?
You will receive an email and SMS notification once your order has been shipped, including tracking details so you can track the progress of your shipment.
How long does delivery take?
Delivery typically takes 3-8 business days, depending on your location and the shipping carrier used.
Can I track my order?
Yes, you can track the progress of your shipment using the tracking details provided via email and SMS or by checking the shipping status on our tracking page.
Can I change the shipping address for my order?
If you need to change the shipping address for your order, please get in touch with us as soon as possible at info@boneshia.com. We will do our best to accommodate your request, but please note that we may not be able to make changes once the order has been shipped.
What if I'm not available to receive my order when it arrives?
If you are not available to receive your order, you can arrange for someone else to pick it up and sign it on your behalf. You can also contact the courier service to reschedule the shipment for a more convenient time. If the package is returned to us, we will contact you to discuss the next steps. Please note that additional shipping fees may apply if you want us to resend the package.
What if I receive a damaged or defective product?
We apologize for any inconvenience caused by a damaged or defective product. If you receive a damaged or defective product, please follow our easy return and exchange policy and contact us at info@boneshia.com. We will work with you to find a solution and ensure you are satisfied with your purchase.