Frequently Asked Questions (FAQs)
Welcome to Boneshia’s FAQ page! Here you’ll find answers to some of the most common questions about our leather jackets, shipping, returns, and more. If you have a question not covered here, feel free to reach out at info@boneshia.com, and we'll be happy to assist.
1. What types of leather jackets does Boneshia offer?
Boneshia offers a wide range of leather jackets designed for every style and occasion. Our collection includes classic black and brown leather jackets, versatile bombers, and spirited varsity jackets. Each piece is thoughtfully crafted to fit your lifestyle and reflect your personal style.
2. How do I choose the right size for my jacket?
We provide a detailed sizing chart on each product page to help you find the perfect fit. For best results, we recommend taking your measurements and comparing them to our chart. If you need personalized advice, contact us at info@boneshia.com we’re here to help!
3. Where are Boneshia’s jackets made?
Each Boneshia jacket is crafted with care, using ethically sourced leather from around the globe. Our jackets are assembled in facilities committed to quality and sustainability, ensuring that every piece you wear is made with respect for people and the planet.
4. Are Boneshia’s jackets environmentally friendly?
Yes! We are committed to eco-friendly practices, from sourcing leather responsibly to using sustainable packaging. Choosing Boneshia means you’re supporting fashion that’s kind to the environment while making a style statement.
5. Can I customize my leather jacket?
Absolutely! At Boneshia, we believe in making your jacket as unique as you are. For customized options, reach out to us at info@boneshia.com, and we’ll work with you to create a jacket that aligns with your personal style.
6. How long does it take to receive my order?
Orders are typically processed within 1-2 business days and delivered within 3-8 business days, depending on your location. We offer free shipping on all orders, and we use trusted carriers like UPS, USPS, DHL, and FedEx to ensure reliable delivery. For real-time updates, check your tracking details provided via email and SMS.
7. How can I track my order?
Once your order ships, you’ll receive tracking details via email and SMS. You can also use our online tracking page by entering your tracking number to see real-time updates on your shipment’s progress.
8. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us at info@boneshia.com as soon as possible. We’ll do our best to accommodate your request, but keep in mind that address changes may not be possible once the order has been shipped.
9. What if I’m not available to receive my order?
If you’re unavailable at the time of delivery, we recommend arranging for someone else to receive and sign for your package. Alternatively, you can contact the courier to reschedule delivery. If the package is returned to us, we’ll reach out to discuss the next steps. Additional shipping fees may apply for reshipment.
10. What should I do if I receive a damaged or defective product?
We take quality seriously, but in rare cases, damage can occur during shipping. If your jacket arrives damaged or defective, please contact us at info@boneshia.com and refer to our Return & Exchange policy. We’ll make it right by arranging a replacement or refund as needed.
11. Can I return or exchange my jacket?
Yes, we want you to love your Boneshia jacket! If you’re not completely satisfied, you can initiate a return or exchange within 10 days of receiving your order. Please review our Return & Exchange policy for complete details and conditions.
12. What payment methods does Boneshia accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover, as well as PayPal for secure, hassle-free transactions.
13. Does Boneshia offer international shipping?
Yes, we ship worldwide! Shipping rates and delivery times vary by destination. Shipping options will be calculated at checkout, allowing you to choose the one that best suits your needs.
14. How can I care for my Boneshia leather jacket?
To keep your jacket looking its best, we recommend storing it in a cool, dry place and avoiding exposure to extreme heat or moisture. A gentle leather conditioner can help maintain its shine and softness. For any specific care questions, feel free to reach out.
15. How can I contact Boneshia’s customer service?
For assistance, you can reach our customer service team by emailing info@boneshia.com. We strive to respond within 24 hours, Monday through Friday, to ensure your questions and concerns are addressed promptly.